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urchases are shipped from our own warehouses. Our endeavour is to make the products reach you within 7 business days from receipt of payment. Order deliveries will be made by our own staff or third party courier or logistics companies usually between 9am – 5pm monday – friday, excluding public holidays. Products will need to be signed for upon delivery and acknowledgement shall be the conclusive evidence that the products are delivered. We take no responsibility for acknowledgement signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card holder we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. If you believe that the product is not in good condition or if the packaging is tampered with or damaged, before accepting delivery of the goods please refuse to take delivery of the package and send an email at supportlavieworld.com mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Title and risk of loss for all products ordered by you shall pass on to you upon bagzones shipment to the shipping carrier.

To return any item that are discovered damaged or not as per your original order or the size does not fit properly, please contact customer service by email at supportlavieworld.com. The company shall decide whether the Product shall be replaced or not and the same shall be communicated to you. All defective Products which are not as per order must be accompanied by a copy of the original receipt, a return authorization number. Postage and charges for return of these will not be refunded. Please note that Products shall be in a saleable condition, unused with the product tags and shall be sent through a proper packaging to us. Please allow 7 days from the day we receive the product for your request to be processed. You will be communicated once your return is accepted/rejected. Damages due to neglect, improper usage or application will not be covered under our Returns Policy. Some special rules for promotional offers may override this Policy. In all the cases company s decision to replace the product shall be final and binding on you.